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RiskAvert supports managing legal, insurance, warranty, claims and project casework

Optimise your case management processes, enhance stakeholder collaboration
and mitigate potential liabilities using RiskAvert

Identification

Communicate claims policy and register claims via the internet portal, call centres or claims department.

Assessment

Systemise the assessment, prioritisation, planning and documenting of each reported case.

Investigation

Maintain high standards of investigations and financial assessment through enforcing best practice workflows and documentation.

Workflows

Automate your processes, standard procedures and work instructions using workflow and other intuitive functionality.

Reporting

Monitor and communicate liabilities, risks and trends using online dashboards and operational reports.

System Customisation

RiskAvert Case System can be customised to reflect the type of case load of your organisation, such as:

   Case register design
  Classifications of cases, claims and projects
  Design of reporting forms
   Organisation structure
   Staff, contacts and partners
  Input forms and documents
  Locations and assets
  Priority and status levels
  Risk scoring rules
  Documentation structures
  User roles and permissions
  Workflow business rules
  Branding

Identification

RiskAvert Case Management workflow, makes it easy for claimant to concisely report their case through:

   Online forms designed to collect key information
   Confidential call line integration
   Registering both claimants and their representatives
  Multi-organisational and language reporting choices
  Anonymous reporting options and functionality
  Data input validation against stored data
  Easily maintainable validation data
  Accessibility via the internet and mobile devices
  Uploading of related documentation and media
  Secure data input and transmission

Assessment

Case are immediately notified to appropriate staff for initial assessment, prioritisation and action planning. RiskAvert functionality allows your teams to:

  Collaborate via PCs and mobile devices
  Receive specific alerts of new and changing claims
  Work with claimants or their legal representatives
  Classify claim types, priorities and status
  Assign owners and case staff
  Define plans, tasks and assignments
  Upload and store supporting documents and media
  Risk assess and score
  Financially assess potential outcomes
  Automatically set resolution targets based on SLAs
  Visualise and manage the investigative work load

Investigation

Case are managed through the investigation stage until resolution and settlement. RiskAvert functionality benefits this process as allows your case workers to:

  Collaborate via PCs and mobile devices
  Workflow manage the process, including approvals
  Document findings, conclusions, and actions
   Financially model and assess case outcomes 
  Standardise process and documentation
  Upload and store supporting documents and media
  Score the mitigated and unmitigated risk
  Monitor and report progress
  Alert stakeholders of tasks they must carry out
  Store all information pertinent to every case

Workflow

RiskAvert Case Management system is designed to enhance, standardise and optimise your processes through:

  Ergonomic incident and risk submission workflows
  Maintaining confidentiality and anonymity
  Automated notification and approval workflows
  Standardisation of forms and documents 
  Intuitive user interface
  Document management
  Financial assessment of case outcomes
  Risk score parametrisation
  Data validation in all appropriate submissions
  Online reporting of work load
  Role-Based-Security defining what users can do
  Workflow rules triggering email and text links

Reporting

RiskAvert Case Management system offers extensive reporting capabilities including dashboards, online displays and operational reports:

  KPI dashboards showing volumes and risks profiles
  Online reports linked to all related information
  Operational reports for each key stakeholder  
  Regulatory compliance reports

Dashboards provide high quality visualisation of performance and trends and the ability to drill through to lower level of details. All reports can be exported to Excel and PDF file formats.

 

 

Connect your internal and external teams across different locations
around the globe!

RiskAvert enables secure location independent team collaboration and communication. Get your work done at home, in the office or at any location globally.  The software is multilingual and currently supporting many language sets.

Security is embedded into every layer of the system including authentication, transmission, firewalls, fault tolerant hardware and load balancing infrastructure.

 

Data security and privacy is our highest priority

RiskAvert strives to offer the highest levels of data security employing a multitude of security features such as end-to-end encrypted data, password complexity, multi-factor authentication, session timeouts, secure infrastucture, and event auditing.

The RiskAvert Cloud Edition provides a redundant infrastructure and continuous encrypted multi-site backups supporting the highest standards of data security and availability aswell as the best performance.

RiskAvert fulfils the highest standards in data security and privacy according to EU standards, continuously investing in the security of its services and the protection of customer data.

 

RiskAvert handles your data trustfully and offer high security according to General Data Protection Regulation. Regular Security and Data Privacy reviews combined with certifications of external Auditors support this assurance.

With the RiskAvert Cloud Edition your data will be stored on servers in the European Union. Data centre and network architecture options are available to meet the requirements of the most security-sensitive organizations.

Get Your Information Faster, Wherever You Are

   View your dashboards and reports
   Obtain alerts of new requests, cases or changes
  Monitor and approve transactions on the move
  On line access to key information

Data Input Methods to Suit You

   Traditional approaches
   Voice recognition
  Handwriting

 

Featured Customers and Partners

Over two decades, Risk Avert has provided services and systems to assist many large and medium sized organisations including Argos, Arqiva, Blatchford, Habitat, NHS, Virgin Media, Habitat, Iforce, RTE and Sainsbury’s.

E-mail address

info@riskavert.com

Technical Support:

support@riskavert.com

Accounts

accounts@riskavert.com